Personal data protection

Prestashop order data:

When a customer is created on our site, we record in our systems all the information required to place an order: your e-mail address, your first and last name, your postal address and your telephone number, so that we can prepare and deliver the package you have entered in your customer file.

These order details are only passed on to our transport service provider to ensure smooth delivery. We only provide them with the necessary information: name, address, e-mail and telephone number so that they can notify you of the delivery.

They have absolutely no right to use your data for anything other than processing your order, and must delete this data from their computer system after processing.

You have a right of access, rectification, portability, deletion or limitation of the processing of your data.
You may object to the processing of your personal data and withdraw your consent at any time by contacting info@roses-andre-eve.com

Mailing: l'Info Rose

If you have given us your consent, we will also use your email address to send you our monthly newsletter: l'Info Rose.

However, if you no longer wish to receive this mailing, you can unsubscribe at any time by clicking the "unsubscribe me" link at the bottom of the Info Rose.

Email open tracking (tracking pixels)

When you provide your consent, Roses André Eve uses a tracking pixel in its emails; this is an invisible image that loads automatically when you open the message. This technology allows us to measure the open rate of our communications, tailor the content and frequency of our mailings based on your engagement, and optimize our marketing campaigns.

In doing so, we collect the following data: the date and time the email was opened, the type of device used, and your approximate location (country, region, city) derived from your IP address.

This tracking is only implemented with your prior consent, which you may grant or withdraw at any time via the dedicated link included in every email or by contacting us at info@roses-andre-eve.com. Withdrawal of consent takes effect immediately for all future emails.

This data is retained for [duration to be defined] and processed by our email platform, ShopiMind, acting as a data processor. You have the right to access, rectify, delete, and object to the processing of this data at any time; you may exercise these rights by contacting us at info@roses-andre-eve.com.

We do not use tracking pixels for marketing purposes without your consent. Only measures strictly necessary for security (authentication) or email deliverability (identifying inactive addresses) may be implemented without prior consent.

Statistics:

In order to constantly improve our service, we use software and services operated by third-party providers that enable us to better understand our business. To this end, we provide these tools with data on our customer base, your browsing history on our site and information on products ordered.

The data collected via Google Analytics is anonymous and does not allow us to know your identity.

We analyze website traffic in order to improve our website:

- Which pages/product categories work and why.

- What time of day the website is most visited.

We do not carry out targeted advertising, so we do not use data for commercial purposes.

The information collected about you is processed by Roses André Eve


. You have the right to access, rectify, port, delete or limit the processing of your data.
You may object to the processing of data concerning you, and have the right to withdraw your consent at any time, by contacting info@roses-andre-eve.com

Cookie management policy

A cookie is a text file placed on the hard disk of Internet users by the server of the Site they visit. However, a cookie cannot be used to identify Internet users. It simply creates a random number that records information.

Roses Andre Eve implements :

• Dcookies whose sole purpose is to facilitate the browsing of Internet users on the Site. These cookies are used for the proper functioning of the site. Personal data is not stored. Cookies are stored for thirteen (13) months. Internet users may disable the use of cookies by selecting the appropriate settings on their browser:

• For Mozilla Firefox :

o Select the menu " Options "menu, then " Privacy ",

o Uncheck " accept cookies ".

• For Microsoft Internet Explorer :

o In the menu, click on " Tools "then on " Internet Options ",

o Go to the " Privacy ",

o Click on the " Advanced "button to bring up the advanced privacy settings window,

o Check the box " Override automatic cookie handling ",

o Select " Refuse "in the Third-party cookies ".

• For Google Chrome :

o Click on the Chrome menu in the browser toolbar,

o Select " Settings ",

o Click on "Advanced Show advanced settings ",

o In the " Privacy "section, click on the Content settings ",

o In the " Cookies "section, check the box: " Block cookies and third-party data ".